Field Service Representative

KOLBERG-PIONEER, INC.

Position Description

Salaried / Exempt

POSITION:                FIELD SERVICE REPRESENTATIVE                 

DEPARTMENT:       SERVICE

REPORTS TO:          SERVICE MANAGER

UPDATED:                JANUARY 19, 2007

Basic Function

Provide Field service assistance on installation, start-up, troubleshooting, and operator training of Kolberg-Pioneer, Inc. (KPI) and Johnson Crushers International (JCI) equipment.

Primary Duties and Responsibilities

1.      Analyze and correct technical field application, operational and mechanical problems in person, phone or other correspondence with dealers and/or customers.

2.      Prepare detailed reports on service trips and/or phone calls.

3.      Provide information on problems incurred and recommendations for changes to prevent reoccurring problems. (Product Improvement Report and/or Corrective Action Request)

4.      Provide technical assistance in the development of operator, maintenance and service manuals.

5.      Provide assistance in developing and presenting training programs for our distributor organization.

6.      Promote KPI/JCI equipment and parts.

7.      All other duties as assigned.

Essential Qualifications

1.      Willingness to travel by air and auto frequently.

2.      Must have a valid driver’s license.

3.      Must be able to obtain a passport if necessary.

4.      Must have financial means to travel when required.  Approved expenses will be reimbursed.

5.      Required to carry $100,000/$300,000 liability insurance coverage on any personal vehicle used for company business.

6.      Ability to work well with others and interact with people in a variety of service related circumstances, some of which may be dissatisfied customers and/or dealer personnel.

7.      Ability to perform mechanical installation and/or repair of KPI/JCI supplied equipment.

8.      Ability to climb onto equipment and work at high levels

9.      Ability to lift, push, and/or pull a minimum of 100 lbs.

10.  Operate general office equipment including telephone, computer, photocopier, calculator, fax machine, etc.

Essential Functions

Perform duties in environments, which include heavy industrial settings, quarry/pit locations, and construction sites with associated pollutants and noise level.

This description is intended as a guide only.  The listed duties may be changed at the discretion of the incumbent’s supervisor. 

KPI Application Form

Personal Information
Full Name
Soc. Sec. No.
Address (include City, State & Zip)
Main Phone Number
Email Address
Are you at least age 18?	yes no
Are you legally authorized to work in the United States?	yes no
Employment Desired
What position are you applying for?
What date can you start?
What is your desired salary?
What type of employment are you seeking?	full-time part-time temporary
Are you employed now?	yes no
If so, may we inquire of your current employer?	yes no
Ever applied to this company before?	yes no
If yes, when did you apply?
Ever worked for this company before?	yes no
If yes, when have worked for this company?
Who referred you to us?	state employment office employment agency college placement service newspaper ad walked in relative or friend
Education
Where did you attend grammar school?
No. years you attended grammar school?
Did you graduate from grammar school?
Subjects studied or special achievements in grammar school?
Where did you attend high school?
No. years you attended high school?
Did you graduate from high school?
Subjects studied or special achievements in high school?
Where did you attend college or trade school?
No. years you attended college or trade school?
Did you graduate from college or trade school?
Subjects studied or special achievements in college or trade school?
Service Record
Were/are you in the Service?	yes no
What were your dates of service and rank at discharge?
List your duties and training.
Reason for leaving the Service?
General
List any other info which will help us evaluate you for this job.
Have you ever been fired from a job, or asked to resign in lieu of being fired?	no yes
Have you ever been convicted of a crime (including both felonies and misdemeanors, but excluding minor traffic violations)?	no yes
If yes, please provide details.
Name, address, and type of business of your most recent employer.
Position title, dates of employment, and reason for leaving your most recent employer.
Description of duties at your most recent employer.
Name of supervisor at your most recent employer.
May we inquire of the supervisor at your most recent employer?	yes no
Name, address, and type of business of your second most recent employer.
Position title, dates of employment, and reason for leaving of your second most recent employer.
Description of duties at your second most recent employer.
Name of supervisor at your second most recent employer.
May we inquire of the supervisor at your second most recent employer?	yes no
Name, address, and type of business of your third most recent employer.
Position title, dates of employment, and reason for leaving your third most recent employer.
Description of duties at your third most recent employer.
Name of supervisor at your third most recent employer.
May we inquire of the supervisor at your third most recent employer?	yes no
List name, address, phone and years known of first reference not related to you.
List name, address, phone and years known of second reference not related to you.
List name, address, phone and years known of third reference not related to you.
Select yes to certify all information provided is correct.	yes no
Will you complete and attach a resume on the form below?	yes no
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